Record keeper role in change management

Record keeper role in change management

The role of the record keeper is vital in the change management process, as it requires not only documenting and keeping records of the change process but also ensuring that all the important information is perfectly arranged and easily accessible. This role is essential for effective change management, as it helps to:This role is essential for effective change management, as it helps to:
1. Monitor progress: Record-keepers constantly monitor the progress of a change initiative, making sure that each milestone is achieved and the change process is on-schedule.
2. Communicate updates: Record keepers disseminate the latest news and alterations to the stakeholders, informing them about the advancement of the change program.
3. Maintain accountability: The record keepers make sure that all members of the change process are duly held accountable for their respective roles and duties.
4. Facilitate learning: The record keepers document what was learnt during the change process which can be used as a learning point for future change programs.
The custodianship role is commonly related to the project management office (PMO) which is meant to manage and oversee change initiatives within the organisation. The PMO is basically seen as a record keeper, but in fact, it can play a much more conspicuous role in change management including disrupting divisions and fostering co-operation.
UK record keepers must consider the legislative provisions which are pertinent to change management such as the Data Protection Act 2018 that regulates the processing of personal data and hence employers must ensure that employee data is processed lawfully, fairly and transparently. The custodians of the records should also make sure that the privacy of such records is maintained according to the required data protection regulations.

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